Hajj 360

The National Hajj Commission of Nigeria (NAHCON) coordinates annual Hajj operations for over 95,000+ Nigerian pilgrims (quota varies year to year). Current registration processes involve:

• Manual data collection through State Pilgrim Welfare Boards (SPWBs) and Tour Operators

• Multiple forms submitted both digitally and physically

• High verification delays due to document inconsistencies

• Limited transparency for pilgrims on application status

This leads to congestion, errors, and late travel approvals, compromising the pilgrim experience.

Hajj 360 was initiated to fully digitize the pilgrim lifecycle, starting with a centralized Pilgrim Registration System in Phase 1.

Phase one of the project includes designing 3 admin web applications for the NAHCON, State Welfare Pilgrim Board and Tour Operator staff, and One mobile application for the pilgrims with focus on Pilgrim Registration. .

My role as the sole Product Designer in this phase is to design a registration solution that:

• Standardizes pilgrim data across the federation.

• Reduces onboarding delays for approval and visa processing

• Enables real-time quota tracking per state & gender

• Provides transparency for pilgrims from start to final approval

• Supports varying levels of tech literacy nationwide